Ticket sales, in depth

Ticket sales are off until the parish turns them on. Two switches must both be on.

• The parish setting for ticket sales.
• The Ticket sales are on switch at the top of the Tickets tab. A Payments admin or a global admin sets it.

When either switch is off, the ticket pages show "Page not found". No family sees a half-finished sale.

Each ticket type has a price and a fair market value. The deductible amount is the price less the fair market value. It is never below zero.

A ticket type can have a second price for guests who are not parishioners. A voucher or a discount code lowers the price first. A household limit comes last. The fair market value stays the same for each seat, so the gift part drops when a discount lowers the price below the value of the meal.

When a buyer starts an order, the parish holds the seats for 30 minutes. If the buyer does not pay, the seats go back on sale. A free ticket needs no payment, and the parish issues it at once.

An event has one of three waitlist settings.

• Off. A sold-out event shows "sold out".
• Automatic offers. Buyers join a line. When seats open, the app offers them to the next order, and emails a pay link. The offer lasts for a number of hours that staff set. An order that is too big for the free seats is skipped.
• Staff release. Buyers join a line. Staff offer each seat by hand.

The price is fixed when a buyer joins the line.

A Tickets admin cannot refund. A staff member with the Payments role refunds a paid order. A full refund makes the order Refunded, and every ticket in it stops working. Staff can also refund single tickets. Each refunded ticket stops working, its seat goes back on sale, and the buyer gets a corrected receipt.

A guest has an email address and no person record. A guest gets the same receipt as a parishioner. The app does not write a guest gift to the giving history.