Antiphona

Support

How can we help?

Most questions have a quick answer. Pick the one that fits you.

I use Antiphona at my parish

Start with your parish office. It knows your account and your records. You can also use Help & Support inside the app. It sends your request to your parish team, and you can follow the reply.

I run a parish

Email us to ask about Antiphona, to get help with your parish's setup, or to raise a problem that your parish team cannot fix.

Email support

I found a security problem

Email us in private. Put "Security" in the subject line. Do not post the problem in public. We reply within 24 hours.

Report a problem

Contact

Email [email protected]. Say which parish you belong to.

Do not send passwords, card numbers or other secrets by email. We will never ask you for them.

Step-by-step guides

The guides site has a page for each job. Some pages are for families and some are for staff. Each page uses pictures of the real screens.

Good places to start:

Common questions

I cannot sign in.

Use Get Help on the sign-in screen. You can also get back into your account with an email address or a phone number that you still control. The guide above explains each step.

How do I change the email I sign in with?

Open your account settings. The guide Changing the email you sign in with shows how, and what happens right after.

What do I need to use Antiphona?

A web browser on a phone, a tablet or a computer. There is nothing to install.

How do I correct or delete my information?

Ask your parish office. The parish decides what it holds and why. The privacy policy explains your choices, and which records a parish must keep.

Can my parish use Antiphona?

Write to us. Tell us a little about your parish and which programs you run. We will reply with the next step.

Report a security problem

Do not open a public issue for a security problem. Report it in private by email to [email protected]. Put "Security" in the subject line.

Please include:

  • a description of the problem,
  • the steps to repeat it,
  • the harm that you expect,
  • a fix, if you have one.

What to expect from us:

  • We acknowledge your report within 24 hours.
  • We send a first assessment within 72 hours.
  • We tell you how the work is going.
  • We aim to fix a critical problem within 7 days.
  • With your permission, we thank you by name.