Antiphona

Modules / Connect and support

Help & Support

A help desk inside the app, with replies you can follow.

  • Families
  • Parish office

When something goes wrong, a family needs a way to say so. Help & Support is built into the app. The request reaches the parish, and the answer comes back to the family.

A parent sees her help requests with their status and opens one to read the staff replies.
Parents see every request with its status and can read staff replies and answer in one place.

Ask for help, signed in or not

  • Pick one of seven topics, such as a login issue, a missing family member or registration.
  • Write a subject and a description.
  • Receive a tracking number by email. Use it with your email address to check the request later.
  • A parent who cannot sign in can still ask for help.
Help request form with name, email, a choice of seven topics, a subject and a description.
Anyone can ask for help, even a parent who cannot sign in. Pick a topic and describe the problem.

Follow the answer

  • Open My Help Requests to see each request and its status: new, in progress, waiting for your reply, resolved or closed.
  • Read the parish's reply, and send a follow-up in the same place.

What staff can do

  • Work a queue with a count for each status.
  • Filter by status, category, priority and module.
  • Set the status and the priority of each request.
  • Reply to the family, or leave an internal note that the family cannot read.
  • Tag each request with one or more modules. The admins of those modules can see and answer it.
  • A request that waits for the family's answer closes by itself after a short wait. Staff can reopen it.
Help desk queue with counts by status, filters, a list of open requests and the conversation on one request.
Staff see every open request, set its status and priority, and answer the family from one screen.

Step-by-step guides

The guides are on the docs site.

Works with

Accounts and families

One sign-in, one household, one place to keep your details current.

Communications

Email and text messages to the right people, with consent built in.

Guest Registration

A way in for visitors, with a path to full membership.

See Help & Support at your parish.

Email us and we will show you how it would work for your parish.

Email The Doodle Project All modules